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Collective of Concepts to Better Understand your Public
Administration & e-Gover
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By S. Maurer
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Publishing Guidelines: You may publish my article in yournewsletter, on your website or in your print publicationprovided you include the resource box at the end. Notificationwould be appreciated but is not required.
By S. Maurer
Imagine an e-Government future in which citizens can log ontoone Internet site, easily find the government services they arelooking for, and use that site to conduct an online transaction.
What are the future e-Government trends? Pointing to the future,one key point came out of the lively discussion from the floor.Not enough is being done at the moment to bridge the dividebetween the local politicians and chief officers who have todrive e-Government policy and practice, and the IT practitionerswho understand the more technical aspects.
Citizens need to be encouraged to use e-Government services,whilst at the same time understanding that electronic serviceswill not replace other trusted channels of delivery such asface-to-face contact.
e-Government opens up many possibilities for innovating andimproving government services. Many governments are workingtoward providing citizens with access to information andservices 24 hours a day, seven days a week from the convenienceof their home or office PC.
To develop an understanding of the role of e-Government ande-Governance in today's society and in public organizations,with an emphasis on the effective management of information andits flow.
e-Government impacts the way we interact with governmentagencies at all levels, whether that interaction takes placethrough telephone, fax, e-mail, a Web site, or directly into adata base.
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