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Keeping Your Cool When The Customer Gets Hot
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A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always eas ...
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By Lydia Ramsey Hits: 29875
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Turn Your Customer Complaint into a Positive
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The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer?¡¯s complaint into a positive.
1. Listen
When a c ...
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By Jay Hits: 16180
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Customer Service Training Tips
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Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee's, these companies do not give their workers enough incentive to be customer friendly, and they don't seem to insist the ...
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By LeeAnna - Hits: 10760
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Can You Hear Me Now?
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When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions. Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended. Research shows that 2/3 ...
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By Rosanne D'Ausilio,Ph.D Hits: 6920
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Develop Loyal Customers for a Lifetime - part 1 (1 - 10)
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Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by ...
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By Alicia Smith Hits: 698
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Develop Loyal Customers for a Lifetime - part 2 (11 - 20)
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Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by ...
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By Alicia Smith Hits: 6071
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Using the Power of Client Testimonials to Grow Your Business
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Client testimonials are one of the most powerful marketing tools coaches can use. Did you know that they can help you attract new clients, increase customer confidence and generate a positive ?¡°buzz?¡± about you and your services? (Actually, those are ...
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By Alicia Smith Hits: 21672
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The Best Help Desks On The Internet
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If you are having a technical issue with your computer, and you need assistance, your best bet is to call your manufacturers technical support line. In most cases, technical support is part of the package when you first purchased your computer. If, f ...
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By Joel Noah Hits: 2869
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Listen to Suggestions
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If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.
My grandfather use ...
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By Paul M. Jerard Jr. Hits: 5382
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Customers Who Rave About You and Your Service
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According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to ...
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By Alicia Smith Hits: 3148
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When Customers Complain
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You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just c ...
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By James Calvin Hits: 11310
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The Top Ten Client Feedback Questions
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As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approa ...
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By Alvah Parker Hits: 1403
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The Unbeatable Laws Of Customer Service
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If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
1. Roll Out The Red Carpet For Everyone. If there?¡¯s one thing ...
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By Eric Garner Hits: 3697
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Responding to Complaints
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It's possible that, in the course of your business dealings, you may (just may) have to
deal with a complaint from a customer or client ....
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By Jennifer Stewart Hits: 5610
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