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The 7 Secrets Of Wow! Customer Service
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Your aim in giving your customers exceptional service is to make them say ?¡°Wow!?¡± as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.
1. Give Your Customers Plenty of S ...
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By Eric Garner Hits: 536
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Sure Fire Ways To Drive Customers Away!
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Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.
When I obser ...
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By Eileen McDargh, CSP, CPAE Hits: 4585
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5 Simple Tips For Dealing With Nasty Customers
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If you?¡¯ve been in business very long, you?¡¯ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that?¡¯s going to ?¡°shut your business down?¡± because they conj ...
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By Jason Tarasi Hits: 23792
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The benefits and the dangers of CRM
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"CRM" stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop ...
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By song chengxiang Hits: 24314
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Customer Service Skills Training and ROI
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Statistics consistently reinforce that the biggest challenge in today?¡¯s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise?¡ªI?¡¯ve seen anywhere from $6500 to $10,000 quoted per agent! At the s ...
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By Rosanne D'Ausilio,Ph.D Hits: 10076
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The Simplest Solution To Customer Satisfaction
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?¡°Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.?¡±
If ...
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By Jason Tarasi Hits: 16692
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The 5 W's of World Class Customer Service Training
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The preamble to the United States Constitution begins, ?¡®we, the people.?¡¯ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your ...
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By Rosanne D'Ausilio,Ph.D Hits: 21074
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Does Your Customer Service Suck?
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As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked ...
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By Darryl Gee Hits: 23457
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Customer Service ?¨C the Real Estate Revolution
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Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service ?¨C not sales.
Competition and technology now g ...
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By Glenn Murray Hits: 5408
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Engage Your Customer ?¨C Write About Benefits
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Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said ?¡°Yes?¡±. But are you sure you listed benefits? If you?¡¯ll bear with me for another 10 seconds, I?¡¯d like to test out a theory on you. ...
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By Glenn Murray Hits: 5102
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Over Delivering Provides Big Results
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Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, wh ...
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By Alicia Smith Hits: 8880
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Reducing Customer Resistance to Your Product or Service
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Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fe ...
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By Alicia Smith Hits: 3792
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Customer Service Policy Geared For Excellence
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One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and services that your clients and customers will becom ...
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By Alicia Smith Hits: 16892
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Ten Ways to Build Client Trust
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Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients.
1. Keep your agreements with your clients ?¨C If you promise delivery on a particular ...
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By Alvah Parker Hits: 10065
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Put Your Angry Customer at Ease
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Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
However, this responsibility, like so many others we must face on a daily ...
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By Jay Hits: 2261
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