One of the most important questions people ask when they are focused on improving their quantity and quality of business is: ¡°What is my competitive advantage???? What makes me unique, memorable, special¡­ what truly sets me apart from the rest?"

You Never Know Who You¡¯re Serving when customers turn irate.

I think of myself as a reasonable person. It takes a lot to \rupset me, but upset I am.

A number of years ago, I bought a new television set. I had \rseen a flyer from Lechme ...

With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary. Both special days are back to back and I forgot both of them. After being friends for twenty years I f ...

The other day a reporter call to interview me on the ¡°Death of \rCustomer Service¡±. My first reaction was to deny that charge \rand claim that customer service is very much alive and well. \rBut upon further thought of the service I¡¯ve received ov ...

1. Hire people who have a service attitude. Some people \rsimply enjoy serving others, their organizations, and even \rtheir communities. The spirit of service dominates their \rpersonality. This attitude of service has nothing to do with \rmoney ...

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don¡¯t listen very well. We¡¯re not trained to listen and we don¡¯t even realize that listening is a skill. People have lo ...

In today¡¯s highly competitive economy, it is difficult to \rmaintain a significant market advantage based on your \rprofessional skills alone. Developing a trusting relationship \rwith your clients is key to your success. No matter what business \ ...

If you have integrity, nothing else matters. If you don¡¯t \rhave integrity, nothing else matters. -- Alan K. Simpson

If I were to ask you what attribute is the most influential \rin regard to the success of a business, would you know \rimmed ...

Wherever you turn these days you¡¯ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to com ...

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don¡¯t forget to use your time wisely.

Wha ...